Returns & Exchanges
At PINCH, we want you to love every piece in your home, which is why we offer a 30-day return window for all unused furniture and decor items in their original packaging. If a piece doesn't fit your space or style, we've made the resolution process simple and transparent.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original box with all protective inserts to ensure they are not damaged during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing