Frequently Asked Questions
Everything you need to know about bringing PINCH into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, for larger home decor and furniture pieces, we offer a white-glove service that includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
At PINCH, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber and finished with non-toxic, eco-friendly stains.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you style your home now and pay later.